If you would like to have some support or find out more about the help available, you can refer yourself either through our online form or call us on our freephone number.
We will have an initial chat with you about your situation and what you might like to get from our service. You may just want to meet other parents in a group, or you might feel you could benefit from meeting a support worker one-to-one.
IMPORTANT
We want to let you know that there will be a change in the organisation providing support for parent carers. The new provider is called Kids. They will be taking over from Carers Matter Norfolk.
From 1 May 2025, Kids will be offering support that includes:
- Bespoke workshops and programmes designed to provide information and strategies around particular needs
- The ‘healthy parent carer’ programme, helping support parent and carers’ resilience
- A peer support network for parent carers
- Coffee mornings and drop-ins
- One-to-one support
What does this mean for you?
Carers Matter Norfolk will continue to support you up until mid-March.
After that, you will receive support from Kids instead, starting 1 May. Kids will be in touch with you to talk about the support they can offer you.
Between mid-March and 1 May, there will be a pause in the parent carer service. However, there will be plenty of other advice and support options available for parent carers during this time. You can speak to your child’s allocated worker or our Community Partnerships Early Help team to learn more about these.
Action you need to take
If you are happy for your details to be transferred to the new provider (Kids), please let us know by 14th March either via email to pcnareferrals@carersmatternorfolk.org or via telephone to the helpline telephone number which is 0800 083 1148.
If we do not hear from you by 14th March 2025, your contact details will not be passed on to Kids.
You can talk about support options again in future, with either your child’s allocated worker or our Community Partnerships Early Help team.
More information
If you have questions or want to talk to someone about this change and what it means for you, you can contact your child’s allocated worker or our Community Partnerships Early Help team. You can also contact our Customer Service Centre on 0344 800 8020 for support at any time.
